The Future of Retail Banking: Six Banking Trends

future of retail bankingSimon Kent, Navigant’s UK Financial Services practice lead, highlights six major banking trends occurring in the marketplace: mobile as a transactional channel, customers gaining more control, branches as a service outlets and retail shops, transparency and simplicity of products, social media as a feedback mechanism, a shift in demographics and payment channels. The pace of change in the UK banking market will be driven by the consumer.

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