#Commonwealth Bank’s ATM and eftpos services have crashed across Australia, with the bank scrambling to fix the problem. As reported on Sydney Morning Herald this morning.
The bank was flooded with complaint calls this morning, with many customers unable to withdraw cash using ATMs or pay using eftpos.
#CommBank said it was a “transaction processing issue” that continues to affect eftpos transactions and some ATMs. The bank couldn’t offer timing for when the issue will be resolved, adding that customers can still access their accounts via the internet, the phone or through branches.
Commonwealth Bank denied that the problem was related to the leap year, which added an extra day to the current month, potentially creating the need for adjustments to computer systems. “The issue is a result of a processing issue in one of our payments systems and it’s unrelated to the 29 Feb date,” CommBank tweeted to a customer.
Australia’s banks continue to grapple with service issues around their ATM and eftpos – electronic funds transfer at point of sale – technology with National Australia Bank suffering an outage that knocked their services offline two weeks ago. The Reserve Bank has also increased its scrutiny of banks’ electronic retail operations in the aftermath of a string of failures blamed on ageing infrastructure and upgrades of complex computer systems. You can read the full article on Sydney Morning Herald here.
The 17th annual Cards & Payments Australasia event takes place in Sydney on 20-21 March and looks at strategy, innovation and technology available in the cards and payment industry. To find out more about this event click here.